To keep things simple we offer refunds rather than exchanges. That way you can re-order any style/colour/size that you want, and at any time you want—just go to www.blundstone.co.nz and start a new order.
If you need to return your boots, here's what to do:
STEP 1
We provide free returns for all our New Zealand customers. Put your unworn boots and a copy of your invoice in the original box and place in a cardboard box. Keep a copy of the invoice for your records.
STEP 2
Contact our Customer Service team during the business hours of 8.30 a.m. to 5.00 p.m. Monday to Friday on either 09 813 1730 or by sending us a message and they will guide you through the rest of the process. Returns take 2-3 business days to reach our warehouse. Once received, your request will be processed within 1-3 business days.
WHEN WILL I RECEIVE MY REFUND?
You will receive a full refund to your credit card or PayPal account within 5-10 business days of your boots being received at our warehouse.